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Wednesday, January 22, 2014

Health insurance companies are in chaos

I have spoken with people who work at large health insurance companies, which are mostly located in my metropolitan area.  The conversation goes like this.
     "How is the Affordable Care Act affecting your business?  
   And teh stock answer is: "It's causing chaotic reorganization (eyeroll)"

      Now imagine a world of software programs, billing specialists and call centers having to recode half the software and retrain every employees according to 10,000 pages of rules.  And then having the rules change each week, by executive order.  I suspect there is  a massive loss of productivity and increased labor costs for retraining.

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